The Hidden Cost of “Good Enough” Workforce Technology

Many workforce systems are delivering exactly what they were designed to do, but that doesn’t mean they’re delivering the value organisations expect. In this article, Jacinta Goldstone-Henry explores the hidden costs of “good enough” workforce technology, from manual workarounds and inefficient processes to underutilised functionality and missed opportunities for productivity, visibility and better workforce decision-making.

One Shift, Three Versions of Reality

Payroll often bears the burden of reconciling problems created upstream. In healthcare environments reliant on agency labour, a single shift can generate multiple, conflicting records of what occurred. This article explores why that
happens, how it impacts payroll teams, and what
finally restores control.
In this article, Jacinta Goldstone-Henry explores why that
happens, how it impacts payroll teams, and what finally restores control.