Why I Keep Coming Back to Process Mapping (Especially in Projects)

Projects often get blamed for creating disruption, but in Jacinta Goldstone-Henry’s experience, the real challenge is usually a lack of visibility into how work actually happens. In this article, she explores why process mapping remains one of the most valuable activities in any transformation project, uncovering hidden dependencies, clarifying ownership, exposing workarounds and creating the shared understanding needed to make better decisions and deliver lasting change.