KJM case study

Independent assurance that turned complexity into go-live confidence

As an Australian not-for-profit organisation approached its UKG Ready go-live, it needed independent assurance that the system was ready. KJM provided targeted, risk-based assurance to strengthen confidence in the go / no-go decision and reduce configuration-related operational risk.

The challenge

Several areas of concern needed to be resolved before leadership could make a confident go / no-go decision, all within a compressed timeline.

A

Complex access

Access requirements were complex and difficult to manage.

W

Workflow configuration

Workflows were complex and needed to work reliably at go-live.

V

Design validation

Design and configuration needed checking against approved business processes.

E

Inconsistent ESS

Employee Self Service access was inconsistent across the organisation.

✓

Stakeholder confidence

Senior stakeholders needed evidence to support the final go-live decision.

What KJM did

A focused, risk-based approach to the areas that mattered most for a safe go-live.

  1. 1
    Assessed configuration risk Identified and documented risks and gaps, with clear, prioritised recommendations to support decision making.
  2. 2
    Redesigned the access approach Advised on alternative access models to address structural limitations and create a more scalable, supportable setup.
  3. 3
    Tested high-risk scenarios Validated system behaviour under non-standard conditions to confirm readiness for real-world use.
  4. 4
    Checked access and permissions Confirmed alignment with approved business processes, controls and segregation of duties.
  5. 5
    Simplified workflow and access design Removed overly complex design elements to improve usability and maintainability.
  6. 6
    Standardised ESS access Created consistency across the organisation, improving the employee experience and reducing support and training needs.
  7. 7
    Strengthened documentation and governance Supported clear documentation and change governance practices for greater control and transparency.

The outcome

Evidence-based confidence at go-live, and a simpler system that is easier to support.

✓
Confident go-live decision Clear, objective evidence and independent assurance supported informed stakeholder sign-off.
↓
Reduced risk Access, workflow and configuration issues were found and fixed before deployment, minimising post-go-live disruption.
↑
Easier to maintain Simplified configuration and standardised design reduced reliance on manual workarounds.
D
Audit-ready evidence Comprehensive documentation and testing evidence support governance, audit and ongoing optimisation.

Approaching a go-live decision?

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