Thought Leadership
Challenge assumptions, see the trade-offs and make better technology decisions. Explore our perspectives on AI, workforce systems and leading change, shaped by experience in the boardroom and on the ground.
Do more with less
What if the productivity problem isn’t how efficiently we work, but how much work we’ve created? Stacey Kavanagh argues that AI gives organisations an opportunity to stop, simplify and fundamentally rethink work.
Read on LinkedIn
The Greatest Risk to Your Project? Dave’s Annual Leave.
In this article, Jacinta Goldstone-Henry explores the often overlooked risk of key person dependency and the impact it can have on projects, operations and business continuity. Using the familiar example of "Dave's annual leave", she highlights how critical knowledge concentrated in a single individual can create bottlenecks, delays and unnecessary risk. The article outlines practical strategies organisations can use to reduce key person risk, improve knowledge transfer and build more resilient teams.
Read on LinkedIn
The Hidden Cost of “Good Enough” Workforce Technology
Many workforce systems are delivering exactly what they were designed to do, but that doesn't mean they're delivering the value organisations expect. In this article, Jacinta Goldstone-Henry explores the hidden costs of "good enough" workforce technology, from manual workarounds and inefficient processes to underutilised functionality and missed opportunities for productivity, visibility and better workforce decision-making.
Read on LinkedIn
From Frustration to Engagement: Start Designing for Outcomes
Most communication fails before the first sentence is written. Not because the message is wrong, but because we often start in the wrong place. The better starting point is outcome. What do we need the audience to understand, decide, support or do? In this article, Martin Adams explores a simple shift from creating content to designing communication around the result we need. A practical read for leaders who need to turn complex work into clear decisions, action and engagement.
Read article
Flattening Organisations Doesn’t Remove Complexity. It Just Moves It.
Many organisations have embraced flatter structures in pursuit of agility, faster decision-making and greater accountability. But as Jacinta Goldstone-Henry explores in this article, removing organisational layers doesn't remove complexity. It simply shifts it into new areas such as governance, collaboration, decision-making and technology.
Read on LinkedIn
You don’t know what you don’t know, and in technology delivery that’s usually where things come undone
Most projects don’t come undone because of one big issue… it’s the things no one thought to question early enough. In this Article, Jacinta Goldstone-Henry reflects on project delivery specifically those blind spots, where they show up, and why finding them early makes all the difference.
Read on LinkedIn
The Quiet Reinvention of Consulting and Advisory Models
There has been a subtle but unmistakable shift in how organisations are engaging with consultants and advisors. As leaders grapple with constant change and limited bandwidth, their expectations of advisory support are evolving. In this article, Stacey Kavanagh explores what that means for clients and consulting firms alike.
Read on LinkedIn
Minimum Viable Governance
Most organisations don’t get governance wrong by doing too little. They get it wrong by doing too much, or applying it in the wrong places. In this article, Martin Adams breaks down why one-size-fits-all governance fails, and how to apply just enough control to manage risk without slowing the business down.
Read on LnkedIn
One Shift, Three Versions of Reality
Payroll often bears the burden of reconciling problems created upstream. In healthcare environments reliant on agency labour, a single shift can generate multiple, conflicting records of what occurred. This article explores why that happens, how it impacts payroll teams, and what finally restores control. In this article, Jacinta Goldstone-Henry explores why that happens, how it impacts payroll teams, and what finally restores control.
Read on GPA
Resilience is the New Efficiency
For years, efficiency has been the dominant measure of organisational performance. Leaner, faster, lower cost. In this article, Stacey Kavanagh outlines why that model is no longer sufficient, and how resilience is emerging as the defining capability for organisations operating in an increasingly volatile environment.
Read on LinkedIn
Negative testing is the discipline many projects skip and later regret
Most testing phases end the same way. Progress is strong, confidence is high, and the focus shifts to closing things down and moving forward. In this article, Jacinta Goldstone-Henry outlines why that’s exactly when risk is highest, and how skipping negative testing leaves organisations exposed to issues that only surface once the system is live.
Read on LinkedIn
When gender equality became a measure of leadership quality
Each year, the release of Workplace Gender Equality Agency data and International Women’s Day prompts a familiar cycle of commentary. Statements are made, commitments reaffirmed and attention spikes. In this article, Stacey Kavanagh outlines how public reporting has fundamentally shifted gender equality from an internal metric to a market signal, and why organisations need to treat it as an indicator of leadership effectiveness, not just intent.
Read on LinkedIn
The Rise of the Lobster: Smarter AI, Same Failures
Agentic AI might be new. The way organisations are approaching it isn’t. In this article, Martin Adams breaks down why the same issues that derailed RPA are showing up again, and how to avoid repeating them.
Read on LinkedIn
Payroll’s Hidden Role in Mergers and Acquisitions
Payroll is rarely treated as deal-critical during mergers and acquisitions, but the consequences of getting it wrong can surface long after the deal closes. In this article, Stacey Kavanagh explores why payroll risks are often underestimated in M&A and how overlooked compliance issues can quickly turn into costly problems for organisations in Australia.
Read on GPA
Beyond Cupcakes: What Real Inclusion Looks Like in Technology and Consulting
Real inclusion isn’t built through symbolic gestures, it’s built through everyday actions, decisions and leadership. In this article, Stacey Kavanagh explores what meaningful inclusion really looks like in technology and consulting, and why moving beyond surface-level initiatives is essential to creating workplaces where people genuinely belong and thrive.
Read on LinkedIn
When Your Technology Isn’t Working as Promised and How to Get Back in Control
When technology stops working for your organisation, the worst thing you can do is tolerate it. In this article, Jacinta Goldstone-Henry explores why technology projects often under-deliver and the practical steps leaders can take to regain control and get real value from their systems.
Read on LinkedIn
What Smart Organisations Are Doing Now to Win in 2026
What will separate winners from the rest in 2026 isn’t the technology they buy, but how deliberately they use it. In this article, Stacey Kavanagh outlines the practical moves leading organisations are making right now across AI, cyber resilience, simplification and workforce capability to turn technology into real, measurable business value.
Read on LinkedIn
Why Technology Alone Doesn’t Drive Transformation
Why do so many well-funded technology programmes fall short of expectations? In this article, Jacinta Goldstone-Henry cuts through the hype to show why real transformation depends on people, process and governance, drawing on practical lessons from government, healthcare, childcare, mining and enterprise organisations where adoption and value were the real measures of success.
Read on LinkedIn
If you don’t enable your team to use approved AI tools, you’ll lose some of your best people
If you don’t enable your team to use AI, some of them will leave to use it somewhere else. In this article, Martin Adams explores why restricting AI can quietly drive talent away, and the practical steps leaders can take to enable safe adoption while helping their people build the skills they’ll need for the future.
Read on LinkedIn
A policy won’t change AI behaviour. Confidence will
AI policies alone don’t change behaviour, confidence does. In this article, Martin Adams explores why most AI policies fail in practice, the fears and uncertainty many employees have about AI, and the practical steps leaders can take to build confidence so safe AI use becomes part of everyday work.
Read on LinkedIn
𝐘𝐨𝐮𝐫 𝐭𝐞𝐚𝐦 𝐡𝐚𝐬 𝐚𝐧 𝐀𝐈 𝐬𝐭𝐫𝐚𝐭𝐞𝐠𝐲 – do 𝐲𝐨𝐮? 𝐏𝐚𝐫𝐭 𝟏 – 𝐒𝐭𝐨𝐩 𝐒𝐡𝐚𝐝𝐨𝐰 𝐀𝐈
If your organisation hasn’t approved AI tools, it’s almost certainly using AI anyway. In this article, Martin Adams explores the rise of “shadow AI”, why banning it doesn’t work, and the practical first steps leaders should take to make AI use safe, compliant and fit for real work.
Read on LinkedIn
Why I Keep Coming Back to Process Mapping (Especially in Projects)
Projects often get blamed for creating disruption, but in Jacinta Goldstone-Henry's experience, the real challenge is usually a lack of visibility into how work actually happens. In this article, she explores why process mapping remains one of the most valuable activities in any transformation project, uncovering hidden dependencies, clarifying ownership, exposing workarounds and creating the shared understanding needed to make better decisions and deliver lasting change.
Read on LinkedIn